Frequently Asked Questions

  • Q: Can you hold a place before I apply?

    A: We do not hold units as we operate on a first-come-first-served basis and require all applicants to view the rental before processing an application. You can complete the application online and submit your required supporting documents before your showing and our staff will process it at your requests after your showing is complete.
  • Q: Do I pay first month’s rent and last month’s rent with my security deposit?

    A: We require the security deposit with 48 business hours after your application has been approved to hold the rental. Upon lease signing and receiving the keys to your new home, we require a full month’s rent payment. Any necessary pro-rates will be applied to the second full month’s rent of the lease term.
  • Q: How old do you have to be to apply?

    A: You must be 18-years old to apply and every prospective tenant over the age of 18 who will be living in the rental must submit an application with all qualifying documents.
  • Q: Is the deposit refundable?

    A: Yes and no. When you initially pay your “deposit fee” it is considered a holding fee until the day you sign the lease and then becomes your security deposit for the rental. Security deposits can be refundable if the terms of the lease are fulfilled, there are no outstanding payments due and the rental is left very clean and in good quality.
  • Q: Who needs a cosigner?

    A: Prospective tenants who do not meet the income qualifications of 2-times the monthly rent may choose to apply with a cosigner. Cosigners will be considered supplemental income and must verifiably make 5-times the monthly rent as well as sign the lease. Cosigners may be released from the lease if/when the tenant can provide the verifiable income requirements.
  • Q: You have a property I want to rent. How do I apply?

    A: After you have viewed the property with one of our Leasing Consultants, you can apply online on our website or you may choose to fill out at paper application at your showing. The application fee is $45 per adult (18-years or older) who will be living in the rental and ID, Proof of Income and Rental Verification will be required for an application to be considered “complete.” Apply Online Apply Online (I10)
  • Q: How do I pay rent?

    A: Online on our website is the most convenient way to pay your rent. You can set up automatic payments for yourself to remove any hassle. You may also choose to drop your rent off in our accounting office or send a payment in the mail (we are not responsible for Post Office delays, so if you mail your rent, please plan accordingly to ensure we receive it on time.)
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  • Q: I want to get a pet. What do I do?

    A:Call your Property Manager. While many of our buildings are pet friendly, some are not as we give all our property owners the choice for their buildings. If your building is pet friendly, you will need sign the Pet Addendum to your lease, pay a $250 non-refundable pet fee and an additional $25/month for pet-rent.

    Emotional Support and Service Animals are exempt from the fee and rent, but you will still need to sign the Pet Addendum to your lease as well as provide a signed letter from your physician stating your need for the animal.
  • Q: I want to move out, but my roommate wants to stay. What do I do?

    A: Call your Property Manager. We may be able to release roommates from the lease providing the remaining tenant meets all rental qualifications on her/his own.
  • Q: My lease expiration is coming and I want to move out. What do I do?

    A: Let us know. While we hate to see good tenants go, we know the rental-life isn’t permanent. If you want to move out at your lease expiration, you must notify your Property Manager at least 30-days prior to the end of your lease term. Failure to provide a 30-day notice will result in a fee as outlined in your lease.
  • Q: Who is responsible for paying for repairs & maintenance requests?

    A: It depends on the circumstances and nature of the repairs/requests. While many things are covered by us at no cost to the tenant, there are service calls and/or repairs (like foreign objects in the garbage disposal) that will be charged to the tenant after our techs have fixed the issue. Please contact maintenance either online on our website, calling the office or emailing for any issue you may have. Our maintenance team will get back to you in a timely fashion and discuss charges, if any, prior to completing the work.